Automation
AI agent
An AI agent is a system that takes a goal, breaks it into steps, and executes those steps while making decisions along the way. It combines a language model (the reasoning brain), tools (actions it can take, like sending email or updating a spreadsheet), and instructions (plain-language rules for its behavior). Unlike a chatbot that only replies, an agent can act.
In practice
An intake agent reads a new lead, checks fit, updates the CRM, and drafts the next action for human approval.